My existing policy
Need to change something? Here you will find all the information to help you make changes to your policy.
- Will my premium increase next year?
- How do I access my policy documents?
- Will my policy be automatically renewed?
- What happens when I need to renew my policy?
- Do I have to pay an admin charge if I make any changes?
- Can I change my vet fee limits?
- How do I update my FirstVet account when switching from another pet insurance provider?
- How to amend my personal details
- How to update the neutered/spayed status
- How to update microchipping status
- How to change my vet fee levels
- How to amend the excess
- How to amend billshare
- How to amend the Dental Illness cover option
- How to amend the Travel & Holiday cover option
- How to add a pet
- How to verify my account
- How to update my password
- How to amend my email address on My Account
- How to update my marketing preferences
- How to let us know if you need extra support
- How to view my renewal
- Why has my renewal price gone up?
- How to stop my renewal
- What is a medical condition?