If you need to change the email address on your online account, please log into your account through the link below
In the Account Details Tab, please scroll down to Change your username
This will show your current email address and account number and allows you to enter and confirm your new email address.
To confirm the change, please enter your password and click Update Username
A pop up will then appear to confirm your email has been updated
You will then receive a confirmation email alongside a verification link to your new email address
Please note, you won’t be able to make any other changes to your account until your new username is confirmed. This is to help keep things safe and secure.
If you need any more assistance, please do speak with our web chat team who are available Monday-Friday 08:30-18:00 and Saturday 09:00-17:00
https://www.petgevity.co.uk/faqs Select 'Contact Customer Services' at the bottom of the page and 'Chat Now'
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