Your online account is the easiest way to manage your details.
Once signed in you can visit the Policy View tab to view your policy and then Edit your Policy
Simply scroll down to your Pet's Extra's section where you will see a Travel and Holiday Cover Option
This gives you cover if you take your Pet abroad, offers help if you’re unable to return home or have costs due to an unexpected change in your travel arrangements. Also gives you up to £5,000 if you cut short or cancel your holiday due to your Pet
As long as you are the Policyholder, you can simply add or remove this cover using the slider option
This can be added at any time or removed within your 14-day cooling off period. A Full refund of your Travel and Holiday cover will be provided when removing this cover within your 14-day cooling off period
After this time, your next opportunity to remove this cover will be at point of renewal
Please note when adding Travel and Holiday Cover, there is a 14-day waiting period for illnesses and a 48 hour waiting period for accidents
These waiting periods start from the day you make your changes and only apply to your Travel and Holiday Cover
If you look to remove Travel and Holiday Cover, your Pet will no longer be covered for trips abroad or within the UK. You won’t be able to include this optional extra again until your next renewal date
Once you have updated your Travel and Holiday Cover, you can then Save your changes
You will then see confirmation of the changes you have made along with any change in premiums required to make your amendment..
Ensure you read the terms and conditions before clicking the Complete button. You will then receive confirmation of your changes on screen as well as via email. New Policy documents will be issued to you and available on your MyAccount
If you need any more assistance, please do speak with our web chat team who are available Monday-Friday 08:30-18:00 and Saturday 09:00-17:00
https://www.petgevity.co.uk/faqs Select 'Contact Customer Services' at the bottom of the page and 'Chat Now'
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