How to amend the excess

Your online account is the easiest way to manage your details.

Once signed in you can view and edit on the Policy View tab.

Scroll down to your Pet's Benefits section.  You will see your current Excess.  Excess is applied per condition per policy year.

If you have a Lifetime Plus Policy the policy number will start PSR.  You can look to change your excess to £0, £100, £200, £300, £400 or £500.  Lifetime Plus customers will need to rescreen medical to reduce the excess.

If you have a Lifetime Policy the policy number will start PSL.  You can look to change your excess to £100, £200, £300, £400 or £500.  

If you decide to reduce your excess, this is based on you having no intention to make a claim, no claims already submitted or pending.

Please note if you reduce your excess, there is a 14-day waiting period for illnesses and a 48 hour waiting period for accidents.  Please don't worry, you are still covered for your original cover levels in this waiting period.

Once you have changed your Excess you can save your changes.

You will be shown a confirmation of the changes along with price changes.

Please make sure you read the terms and conditions before clicking the Complete button.

When you click complete, you will see confirmation of your changes.  An email will be sent and you will be able to see the changes in your documents.

If you need any more assistance, please speak with our web chat team who are available Monday-Friday 08:30-18:00 and Saturday 09:00-17:00