How to change my vet fee levels

Your online account is the easiest way to manage your details.

Once signed in you can visit the Policy View tab to view your policy and then Edit your Policy

Simply scroll down to your Pet's Benefits section where you will see your current Vet Fee Cover per year

You can look to reduce this down to £1000 or increase up to £15,000
You can increase your Vet Fee Cover as long as your Pet is not currently awaiting tests, investigations or surgery or has any undiagnosed conditions

Please also ensure the pre-exisiting medical conditions declared for your pet are up to date and correct by reviewing the declaration that appears on your screen.
If any of the medical information is incorrect and needs updating, you can reach out to our team on 0333 006 3211 who are available Monday-Friday 08:30-18:00 and Saturday 09:00-17:00

Please note when Increasing your Pet's Vet Fee's Cover, there is a 14-day waiting period for illnesses and a 48 hour waiting period for accidents.
These waiting periods start from the day you make your changes and only apply to your vet fee but don't worry, you're still covered for your original cover levels for this waiting period.

Once you have changed your Vet Fee Cover you can then Save your changes

You will then see confirmation of the changes you have made along with any change in premiums required to make your amendment.

Ensure you read the terms and conditions before clicking the Complete button. You will then receive confirmation of your changes on screen as well as via email and you will be able to see your changes in your documents

If you are need any more assistance, you can reach our team on 0333 006 3211 who are available Monday-Friday 08:30-18:00 and Saturday 09:00-17:00