We're always on hand to help if you need any additional support
You can let us know of any situations or circumstances we may need to know through your online Account 'Sign In'
We define these circumstances into 4 different areas;
Health - Any health conditions or illnesses that affect your ability to carry out day-to-day tasks.
Life - Any life events you’re experiencing such as bereavement, job loss or relationship breakdown.
Resilience - Any situations or circumstances that impact your ability to withstand financial or emotional shocks.
Capability - Any situations or circumstances that can make managing your finances or interacting with us more complicated.
Once you have selected your primary reason, we'll ask some more details to understand your circumstances
All information you give us will be kept secure and confidential, unless you ask for these to be removed.
Anything you share will help us provide the best support with every interaction you have with us and to improve our service.
To best help you, we may need to pass this information over to our underwriters, claims team, or management and add a note to your account ready for when you next need to contact us
If you need any more assistance, please do speak with our web chat team who are available Monday-Friday 08:30-18:00 and Saturday 09:00-17:00
https://www.petgevity.co.uk/faqs Select 'Contact Customer Services' at the bottom of the page and 'Chat Now'
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