How to amend billshare

Your online account is the easiest way to manage your details.

Once signed in you can view and edit on the Policy View tab.

 Scroll down to your Pet's Benefits section where you will see your current Bill Share %

If you have a Lifetime Plus policy the policy number will start PSR.  You can look at changing the bill share to 0%, 10%, 20% or 30%.  There is no compulsory excess when a pet reaches a certain age.   Lifetime plus customers will need to rescreen medical to reduce the bill share.

If you have a Lifetime policy the policy number will start PSL.  You can look at changing this to 0%, 10%, 20% or 30%.  A 20% compulsory excess begins for Dogs at 8 years old and cats at 10 years old.  Lifetime customers can only decrease bill share if they havn't made a claim, do not intend to make a claim, or have a claim already submitted or pending.

Please note if you reduce your Bill share, there is a 14-day waiting period for illnesses and a 48 hour waiting period for accidents.  Please don't worry, you are still covered for your original cover levels in this waiting period.

Once you have changed your Bill Share % you can then save your changes

You will be shown a confirmation of the changes along with price changes.

Please make sure you read the terms and conditions before clicking the Complete button.

When you click complete, you will see confirmation of your changes.  An email will be sent and you will be able to see the changes in your documents

If you need any more assistance, please speak with our web chat team who are available Monday-Friday 08:30-18:00 and Saturday 09:00-17:00