How to add a pet

Your online account is the easiest way to manage your details.

Once signed in you can look to visit the Policy view page to add your new Pet as long as you can agree to the following:

• You are their owner and they live with you
• Your pet has had a check-up with a vet in the last 12 months
• Your pet isn't used for breeding or commercial/work purposes
• You've never had any insurance declined or cancelled by a pet insurer
• You don't have any unspent fraud convictions or crimes relating to animal welfare
• Your pet won't be covered for pre-existing conditions unless you’ve declared them and we've confirmed cover

Once confirmed, you can complete your new pet details alongside declaring any pre-existing medical conditions

You can then select your required cover for Vet Fee's, Excess and Bill Share as well as any additional cover options you wish to add to your policy.

Once your changes are made, you will be given your new pet's renewal date and confirmation of premiums

For your newly added pet, you can claim for illnesses after 14-days and for accidents after 2 days.
If you're moving across from another insurer on a like for like basis with no break in cover, you can make a claim straight away.

Ensure you read the terms and conditions before clicking the Complete button. You will then receive confirmation of your changes on screen as well as via email and you will be able to see your changes in your documents

If you require any assistance in Adding a new Pet, you can reach our team on 0333 006 3211 who are available Monday-Friday 08:30-18:00 and Saturday 09:00-17:00