Your online account is the easiest way to manage your details.
Once signed in you can visit the Policy View tab to view your policy and then Edit your Policy
Simply scroll down to your Pet's Extra's section where you will see Dental Illness cover options
The good news is your Pet is already covered for dental treatment due to an accident, up to your chosen vet fee limit.
Dental Illness Cover adds cover for dental illnesses up to £5,000 (or up to their chosen vet fee limit, whichever is lower).
As long as you are the Policyholder, you can simply add or remove this cover using the slider option
This can be added or removed within your 14-day cooling off period. A Full refund of your Dental Illness cover will be provided when removing this cover within your 14-day cooling off period
You can look to add Dental Illness cover as long as your Pet is not currently awaiting tests, investigations or surgery or has any undiagnosed conditions
You would also be unable to add this cover if you have made a claim for Dental Illness or have any intention to make a claim for Dental Illness
Please also ensure the pre-exisiting medical conditions declared for your pet are up to date and correct by reviewing the declaration that appears on your screen.
Please note that you are only able to make this change once within your policy term, meaning you will be unable to remove this outside of the 14day cooling off period. The next opportunity to make further changes will be at point of renewal
If any of the medical information is incorrect and needs updating, you can reach out to our team on 0333 006 3211 who are available Monday-Friday 08:30-18:00 and Saturday 09:00-17:00
Should we be unable to proceed with medical cover due to your changes, we would be unable to continue with adding the Dental Illness cover to your policy
Please note when adding Dental Illness Cover, there is a 14-day waiting period for illnesses
These waiting periods start from the day you make your changes and only apply to your vet dental illness
Once you have updated your Dental Illness Cover, you can then Save your changes
You will then see confirmation of the changes you have made along with any change in premiums required to make your amendment.
Any premium changes will be processed straight away if your pay for your policy annually. If you pay monthly, any additional premiums will be spread over your remaining monthly payments
Ensure you read the terms and conditions before clicking the Complete button. You will then receive confirmation of your changes on screen as well as via email. New Policy documents will be issued to you and available on your MyAccount
If you need any more assistance with removing Dental Illness, please do speak with our web chat team who are available Monday-Friday 08:30-18:00 and Saturday 09:00-17:00
https://www.petgevity.co.uk/faqs Select 'Contact Customer Services' at the bottom of the page and 'Chat Now'
If you are looking to add Dental Illness, you can reach our team on 0333 006 3211 who are available Monday-Friday 08:30-18:00 and Saturday 09:00-17:00
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