Getting Started
- What is Pet Insurance?
- What type of pet insurance do you offer?
- What is lifetime pet insurance?
- Who can be the policyholder?
- What excess will I pay if I have to make a claim?
- What is bill share?
Claims
- Something’s wrong with my pet, what do I do?
- What can I claim for?
- Do I have to pay anything when I make a claim?
- When can I claim on my new policy?
- Can my vet be paid directly if I need to claim?
- How to submit a claim
Paying for your policy
My existing policy
- Will my premium increase next year?
- How do I access my policy documents?
- Will my policy be automatically renewed?
- What happens when I need to renew my policy?
- Do I have to pay an admin charge if I make any changes?
- Can I change my vet fee limits?