If you need to make a claim, log in to your online account, head over to the “Claims” page and submit your claim. You might be able to submit your claim through your vet, so it's worth checking with them. You can also call 0333 009 0998 to submit your claim.
Before you make a claim, have a look at your Confirmation of Cover document and policy wording, to see if you’re covered.
Please check:
Any treatment you are claiming for happened after your policy started.
Any pre-existing medical conditions are shown as accepted.
The amount of excess you have chosen.
If you’re submitting a claim yourself, keep all your receipts, invoices, reports, and documents. You'll need original copies to support your claim.
Once your claim has been registered, we will send a request to your vets for your pet’s full medical history, treatment notes and invoice.
When this information has been received from your vet your claim will then be referred for assessment. We will send you updates via email on when the information has been received, or if there is any missing information we still require from your vet.
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