When can I claim on my new policy?

If you’re not switching over your policy to us from another provider, you can claim after the following times, depending on each claim type:

Accidental injuries – 2 days
Illnesses – 14 days
Missing pets – 14 days

This means that if your pet needs help before these timescales – or shows symptoms during this time – you’ll need to foot the bill yourself.

If you are moving across from another provider, you could make a claim as soon as you start your policy with us, if:

• There’s no gap in your cover.
• The claim you want to make would have been covered with your previous provider.
• And you’re also covered for the claim with your new policy with us