Can I use Behavioural Treatment and Complementary Therapy sessions for a pre-existing condition?

It depends on which policy you have.

Lifetime Plus

Yes — if your pet’s pre-existing condition has been declared and accepted by us, you can claim for:

Behavioural Treatment, and/or Complementary Therapy.

These sessions must be recommended by your vet, and you can claim for up to 12 sessions in total per policy year.

Lifetime

No — pre-existing conditions aren’t covered under this policy, so any behavioural or complementary treatments related to them won’t be included in your cover.